Support@Supportbingoonline.com or see our help
Here at Rewind Bingo we have designed our site with you guys in mind, so we would like to think that we have made it really easy for you to work your way around! But just in case we have put together a Help section for you to use.
We really value our players and we make it our top priority to be with you along the way! That's why we are here for you by phone, email or live chat should you have any questions or concerns.
You can send us an email to support@supportbingoonline.com. Our support representatives will do their utmost to answer any questions or concerns as soon as possible.
Our friendly customer support team are available on the phone from 10am to 2am UK time waiting to answer all your questions. Call us on 08082 387 546. Calls from the UK are toll free. If you are calling from outside of the UK the number to call is +12684 844 830.
Don't forget that our CMs will always lend a friendly ear to any questions or comments you may have. Just shout out when in the chat rooms, and we will be more than happy to help.
You'll probably find most of your questions answered in our FAQ section below. We have tried to cover everything from getting started, purchasing your bingo cards to withdrawing your winnings!
Registering with Rewind Bingo is easy! Simply click on the Join Us tab on the homepage and fill in the registration form. It only takes a minute or two and all questions are straight forward. You don't even have to register a card!
No way! As soon as you've registered you can join in on the action straight away. Just make sure you have flash player 8.0 or above to run the game software.
You can start playing FREE bingo straight away, no deposit required. If you wish to play any of our 5p, 10p or guaranteed jackpot games then you will need to make a deposit.
At the top right hand side of the homepage there is a member login box where you can enter your username and password which will log instantly into your account. You must be logged in to play any games or make any banking transactions.
Not to worry, simply click on forgot username/password in the member login box and we'll send you your details to the email address that you provided!
We accept a wide range of deposit methods including credit/debit cards, wire transfer and switch/solo cards.
Depositing is simple! From the My Account page or the member login box, click on the Deposit Funds to open the cashier. Then simply click on the deposit method most suitable for you and follow the simple instructions.
You can make a deposit as little as £5 into your Rewind account and with that you will receive our generous welcome bonus. The minimum deposit to receive the bonus funds is £5 and the maximum deposit that qualifies is £10.
You can request a withdraw at any time by clicking the Withdraw Funds button under the Banking heading from the My Accounts page. Your withdrawal request will be processed after 48 hours. You can also cancel a withdrawal request at any time within that 48 hour period.
Your deposits and withdraws will be listed as CASSAVA ENTERPRISE Transactions.
Loyalty Points are rewarded as prizes for games, when you win chat games or refer your friends to us. Redeem your points for cash to play even more Rewind Bingo. 1000 loyalty Points is equal to £1. You can see how many loyalty Points you have earned in the My Accounts page.
From the My Accounts page, click on Redeem My loyalty Points under the Bingo Points heading and set the amount of points you wish to redeem into cash. The minimum is 1000.
We'll match your first deposit with a first deposit bonus offer. The bonus will be automatically applied to your first deposit. The minimum deposit is £5 and the maximum deposit that qualifies for the bonus is £20.
Simply select a room you wish to play in and choose either 75/90 ball bingo. You can select your cards one by one or you can automatically select a strip. You can select up to 96 cards in some of the rooms!
If you happened to have purchased a winning card for that game, you will win regardless of the connection status and the winnings will automatically be added to your account. If you do get disconnected, for whatever reason, you can always check your transactions from the My Account page.
Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chat servers to send messages to your computer.
Bingo Lingo is often used in our chat room, please look at our bingo lingo infographic to learn more about how to use these terms during chat.
Yes! Cards can be purchased up to one month in advance for our guaranteed jackpots. Once you have bought your cards they will be stored until the game is played.
Unfortunately not. To keep things fair, all cards are randomly generated at the time you request them. If you do not like the numbers of your issued cards, you can click on Get New Cards to get a better batch.
Rewind Bingo is fully licensed to offer online gaming services under the laws of Gibraltar through Cassava Enterprises (Gibraltar). We adhere to strict legal regulations on fair play and prize payouts. We only accept players from regions where it is legal to participate in online gaming. We do not accept players from the US.
Absolutely, no compromises. We take our players' security very seriously, using the latest encryption technologies to ensure that your banking and personal details are completely protected. This means that before any sensitive data is sent over the internet, it is encrypted so that no third party can ever gain access to your confidential details.
Absolutely not. Rewind Bingo does not pass your details on to any third parties.
Rewind Bingo is fully licensed to offer online gaming services under the laws of Gibraltar through Cassava Enterprises (Gibraltar) and we adhere to strict legal regulations on fair gaming and prize payouts. We use the very best tried-and-tested technologies to ensure that the outcome of each and every number called in bingo and each outcome of every instant win game is statistically random.
To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Rewind Bingo.
Click on any Play button to play and join in the fun with Rewind Bingo. The bingo lobby area will load, where you'll find a huge variety of games to choose from including FREE bingo, 5p bingo, 10p bingo, guaranteed jackpots and instant games.
Once you're in lobby area you will be able to choose from a whole host of games. The bingo games are separated by tabs in the lobby, so all you have to do is choose what type of game and bingo you want to play and then click on the tab.
Each ticket shows the price of the card, what type of bingo (75 ball or 90 ball), when the next game will begin, how many players are in the room and if the room has a chat host.
24 randomly generated bingo tickets will be displayed on the screen in batches of six tickets at a time. To scroll through the tickets, use the left and right arrow buttons at the top left of the card display area.
The current batch will be shown in the left navigation panel, for example, 'cards 7-12 of 24'. To select or deselect a card, simply click on the card. The number of cards that you have selected will also be displayed on the navigation panel. You can choose different cards by clicking the 'GET NEW CARDS' button at the top of the card display area.
This will provide you with a set of 24 new randomly generated unselected cards.
You can auto-select card in batches of 6, 12, 18, 24 or the maximum number of cards, this means you don't have to click on each card.
Once you are happy with your selected cards, click on the 'BUY SELECTED CARDS' button situated on the left of the screen. Subject to funds, this will complete your card purchase. Please note that card purchases are non-refundable and all sales are final. The navigation panel also displays the number of cards you have purchased for the next game.
Each purchased card will display a number at the bottom of the card, for example, 122235761. This number is a reference for both yourself and our customer services team. You have until 10 seconds prior to the start of next game to purchase bingo cards for that game.
You can pre-buy cards to some of our jackpot games. To get your cards in advance, enter the room and purchase your cards the same way you'd buy into a normal game. At the top of the screen you will find the number of players, jackpot and time remaining until the game starts. The game name and card to complete is displayed at the top.
The screen will announce when a game is about to begin. The room shows the cards you have purchased in batches of 6. You can scroll between your cards by clicking the left and right arrow buttons above the cards. The current batch of cards is also displayed as, for example, 'cards 1-12 of 24'.
You can see how many people have bought into the game and the jackpot amount at the top of the screen. You can choose to display from 3TG by clicking the 'OPTIONS' menu at the top and selecting the 'In Game' option. Then you can tick "Show 3TG". This shows when you have three numbers to go before your card has been completed a BINGO! After being selected, all cards with 3, 2 or 1 number to go will be indicated.
In order to select Autodaub, simply click on the 'OPTIONS' menu at the top of the card display area and selecting the 'In Game' option. Then you can tick 'Autodaub'. When it's on, the game automatically marks or "daubs" your card every time your numbers are called out so you don't have to! When this button is off, your card numbers are not automatically daubed, so you can mark them manually by clicking the number on the card.
Called numbers are marked in white if they form part of the required Bingo pattern for the current game played. Bear in mind that whether you daub the numbers or not, and how you daub them has no effect on the game outcome. IF YOU HAVE A WINNING BINGO CARD YOU WILL WIN!
When the game starts, a slight pause will occur before the balls are called out. After being randomly drawn, the balls are shown at the top left of the screen, accompanied by a voice announcing the numbers if you have your sound switched on. Each ball called is displayed on the bingo board, and the last 5 calls are displayed to the left.
At the end of the game, "BINGO!" will be announced and the winning alias(es) will be presented. When you win, your winnings will automatically be added. You will then automatically be shown the next game screen after a short time, or after you click "OK".
A few other things to note - you can alternate between having the sound on and off. Simply click on the sound icon in the top right hand section of the screen. If you need any assistance during the game, click on '?' in the top right hand section of the screen. Once you have finished playing bingo then simply click 'x' in the top right hand corner to exit.
The Rewind party is more than just about playing bingo, you can also make new friends and chat whilst you play! Our chat rooms are where the party really gets started! Make new friends, chat with old friends and play some games with our friend hosts as you watch the game play to find out who wins the jackpot! Our party-animal chat hosts always brighten up the room and make playing at Rewind Bingo even more fun. You can play bingo, chat games and get first hand help all at the same time!
Our chat system is composed of three main areas:
If you have a question or want to give us some feedback we'd love to hear from you.
To get help in an instant, log in to your account and go to our help room where there are amigos ready and waiting.
Send us an email! support@supportbingoonline.com.
You can always give us a ring!
Our friendly customer support team are available on the phone from 10am to 2am UK time waiting to answer all your questions. Call us Free: 08082 387 546 (UK Only). All calls to this number from within the UK are free.
If you are calling from outside of the UK, please dial +12684 844 830.
For answers to frequently asked questions and help on getting started, click here
We recommend that you print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place for future reference.
Rewind Bingo is the place to be for free bingo, guaranteed jackpots and the best instant games!
The games on this website are powered by software belonging to Brigend Limited. Brigend Limited is a wholly-owned subsidiary of Cassava Enterprises (Gibraltar) Limited both of whom are companies registered in Gibraltar. Cassava is happy to operate and provide you with online bingo services from this website under its remote gambling license issued by the Government of Gibraltar to Cassava.
Brigend Limited powers some of the UK's largest bingo brands which include Costa Bingo, Sing Bingo, City Bingo, Fancy Bingo, Wish Bingo, Angry Bingo and Bingola. All games on this site are fully audited and extensively tested to ensure fair play and honest payouts. Our main priorities are Security, Privacy and Fair Play for all of our customers. One of the main concerns of online gaming operations is to guarantee fair gaming.
This site is operated by Mandalay Media Ltd, registered in the Isle of Man with registration number 001436V
Registered Address:
Sovereign House
14-16 Nelson Street
Douglas
Isle of Man
IM1 2AL
To find out more about the other bingo sites in the Rewind Bingo family, check out BingoHub.com.
| 1 | Introduction and Your Acceptance of the User Agreement | This section contains introductory information about these terms and additional terms that apply to you, and how you accept such terms; |
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| 2 | Amendments to the User Agreement | This section sets out how we will update these terms and when we will provide notice to you of this; |
| 3 | Who May Use The Services And Software | This section sets out the limitations on who may use our services and how we may verify your age and identity; |
| 4 | Your Use of Our Technology And Intellectual Property | In this section we set out your rights in respect of intellectual property; |
| 5 | Your Promises To Us | This section sets out certain acknowledgments and promises that you make in respect of your account and your use of our services; |
| 6 | Prohibitions Regarding Your Uses of the Sites and Services | This section sets out certain prohibited activities; |
| 7 | Your Account | This section contains information as to how you are permitted to use your account as well as the conditions relating to your account (including in relation to multiple accounts); |
| 8 | Payment Transactions and Payment Fraud by You | In this section we describe how payments are made, who is responsible for such payments and any additional fees that may be applied; |
| 9 | Our Promotions and Bonuses | In this section we provide information as to how we conduct promotions and special offers; |
| 10 | Diamond Club | In this section we provide information on our Diamond Club loyalty scheme; |
| 11 | What Are Our Obligations to You? | This section contains additional information regarding our obligations to you; |
| 12 | In What Instances Will We be Liable to You? | These section sets out in what instances we will be liable to you and any limitations and exclusions of our liability; |
| 13 | Your Breach of These Terms and Conditions | This section sets out our remedies in the event that you breach these terms; |
| 14 | Your Disputes With Us | In this section we set out further details as to how you can raise and resolve a dispute with us; |
| 15 | Account Closure and Termination | In this section we set out how and when we may cancel your account or terminate the agreement between you and us, and also how you can do the same; |
| 16 | General | This section contains various general provisions with respect to the agreement between you and us; |
| 17 | Gaming Regulations | In this section we provide information on how we are regulated; |
| 18 | Use Of Our Chat Feature | In this section we set out the rules for use of our chat feature; |
| 19 | Customer Service Department | This section contains further information about your interaction with us; |
| 20 | Exchange Rates | This section contains information as to how we deal with currency exchanges; |
| 21 | Governing Law | This section states the law that governs our relationship with you; |
| 22 | Provisions Relating to Jackpot Winnings and Live Casino | This section sets out additional terms relating specifically to jackpot winnings and live casino; and |
| 23 | Language Discrepancies | This section sets out that in the event of any discrepancy between the English language version of this User Agreement and any translated version of the User Agreement, the English language version shall prevail. |
1. Introduction and Your Acceptance of the User Agreement |
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| 1.1 | Rewind Bingo is a brand (the "Brand") owned by us (as defined below) or our affiliate's licensee, as applicable ("Brand Owner"). The games which the Brand Owner promotes on this Site are operated by us under our license. | |||||||||||||||||||||||||||
| 1.2 | If you play or register an account in the United Kingdom ("UK Player") the contracting party with respect to the User Agreement(as defined below) shall be 888 UK Limited. 888 UK Limited ("us" or "we" or "our" or "Company") is incorporated under the laws of Gibraltar and is part of the 888 corporate group. We are licensed and regulated by the Great Britain Gambling Commission under the provisions of the UK Gambling Act 2005 for the purposes of operating and offering internet gambling services including, but not limited to bingo services. PLEASE READ THE TERMS OF SERVICE SET OUT HERE ("TERMS OF SERVICE") CAREFULLY BEFORE USING THE SERVICES OR SOFTWARE PROVIDED BY US. | |||||||||||||||||||||||||||
| 1.3 |
PLEASE NOTE: Depending on where you play, the contracting party with respect to the User Agreement shall be as follows:
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| 1.4 | In these Terms of Service, "you" or "your" means you, the person who uses the Services or the Software (both as defined below). | |||||||||||||||||||||||||||
| 1.5 |
In addition to the Terms of Service, you should also read our Privacy Policy carefully, which sets out how we collect and use your personal information. Your use of our Services and the Software is also subject to the following additional rules (together, the "Additional Rules"):
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| 1.6 | By registering with the Rewind Bingo site (the "Site"), you will have the opportunity to participate in activities and games offered on the Site including bingo games, instant games (also known as "Casino Games" or "IG") and any other games offered on the platform (the "Services"). In addition to this, we may from time to time also offer the Services via alternative platforms such as: (i) interactive television; (ii) mobile gambling platforms; and (iii) in-flight entertainment platforms (each, an "Alternative Platform"). | |||||||||||||||||||||||||||
| 1.7 | Our software, which is available either through the Site or an Alternative Platform (the "Software"), allows you to use the Services. | |||||||||||||||||||||||||||
| 1.8 | When you use the Services or software whether through the Site or an Alternative Platform, the User Agreement shall apply to you. | |||||||||||||||||||||||||||
| 1.9 | By registering with us and/or by using or accessing the Site, Alternative Platforms, Services or Software, you agree to be bound by the terms of the User Agreement. As such, the User Agreement constitutes an agreement between you and us and the User Agreement shall govern your use of the Services and Software at all times. If you do not agree to any of the provisions of the User Agreement you should immediately stop using the Services and Software and remove the Software from your computer and/or any other applicable device. | |||||||||||||||||||||||||||
| 1.10 | We may suspend, modify, remove or add to the Services or software at any time. | |||||||||||||||||||||||||||
2. Amendments to the User Agreement |
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| 2.1 | We may amend, modify, update and change any of the terms and conditions of the User Agreement from time to time including without limitation as a result of legal and regulatory changes, security reasons and changes to our Services. |
| 2.2 | We will notify you of any such amendment, update, modification or change by publishing a new version of the User Agreement on the relevant page of all Sites affected, or by notifying you by email. Any new version of the User Agreement will take effect 14 days after its publication on the relevant Site affected (or earlier if required by any law, regulation or directive which to applies to either us or you), and your continued use of the Services or the Software after this period will be deemed to constitute your acceptance of such new version of the User Agreement. |
| 2.3 | We advise that you check for updates to the User Agreement on a regular basis. |
3. Who May Use The Services And Software |
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| 3.1 | No-one under the age of 18 or the age of legal consent for engaging in the activities included in the Services under the laws of any jurisdiction, whichever is higher ("Legally of Age") may use the Software or use the Services under any circumstances. We will not be responsible for any illegal or unauthorized use of the Software and/or the Services by you. |
| 3.2 | FOR UK PLAYERS ONLY: If you are under the age of 18, are located in the United Kingdom and gamble you are committing a criminal offence in the United Kingdom. |
| 3.3 | We reserve the right to close accounts registered from certain countries. This was introduced after high volume credit card fraud originated in these countries. |
| 3.4 | Persons located in certain countries including but not limited to the United States of America, Israel, Turkey, Spain, France, Italy, Denmark, Belgium, Gibraltar and Antigua are prohibited from opening an account with the Site, make any deposits nor use the Services. |
| 3.5 | If we reasonably suspect that you are using the Software or Services from the jurisdictions under section 3.4, this may result in us terminating your account, freezing the funds in your account and providing your details to our licensors and/or the relevant authorities and you shall be liable for any damage or loss resulting therefrom. |
| 3.6 | You must not use the Software or use the Services under any circumstances if you are not Legally of Age. If you are not Legally of Age and you use the Software or use the Services you will have materially breached the User Agreement and we will close your account and terminate the User Agreement in accordance with section 14 below. |
| 3.7 |
We may request proof of your age at any stage from you, to verify that you are Legally of Age or older. Whilst we are undertaking such age verification, you will not be able to withdraw any winnings from your account. If on completion of the age verification process you are shown not to be Legally of Age or older, you will have materially breached the User Agreement and we will close your account and terminate the User Agreement in accordance with section 14 below.
FOR UK PLAYERS ONLY: If your age is not verified by us within 72 hours of your first deposit with us, your account will be frozen and no further gambling will be permitted until we have successfully verified your age. FOR UK PLAYERS ONLY:If on completion of the age verification process you are shown not to be Legally of Age or older we will close your account in accordance with applicable regulation and terminate the User Agreement. |
| 3.8 | We may also verify your registration details, such as name, address, age/date of birth, credit worthiness and payment methods used, at any time, by requesting certain documents from you. These documents may typically include an identity card, proof of address such as a utility bill, and proof of your payment method, and can be uploaded through the Cashier. We may request that copies of such documents are notarized at your own expense, meaning that the documents are stamped and attested by a Public Notary, if, for example we reasonably believe that your document is not legitimate or valid. In the event that you fail to provide adequate documentation for us to verify your identity, you will have materially breached this User Agreement. Should the documents fail our internal security checks - for example, if we suspect that they have been tampered with, or are in any way proved to mislead or misrepresent - we shall be under no obligation to accept such documents as valid, and under no obligation to provide feedback on the exact nature of our findings with regards to these documents. |
| 3.9 | When you use the Site you may be required to provide us with certain information regarding your source of funds, financial standing, occupation and other similar details. We may restrict your account if such information is not provided by you. |
| 3.10 | We may also perform background checks on you and request any relevant documentation from you for any reason. The scope of such due diligence, verification, investigation and on-going monitoring will be dependent on the specific case, but could include (but is not limited to) your registration details, such as your name, address and age/date of birth; identity; occupation; personal history; financial transactions, financial standing; source of funds and/or gaming activity. We are under no obligation to advise you of on each occasion of that due diligence, verification, investigation and/or on-going monitoring takes place. Such activities may include the use of specific third party companies, who perform services as required, and publicly available information. If such due diligence, verification, investigation or on-going monitoring raises issues of concern, we may close your account and terminate the User Agreement in accordance with section 14 below. |
| 3.11 |
If you register with us in Germany solely in relation to data disclosure for verification of your identity you provide the following declaration: "I hereby consent to the disclosure of my personal data to SCHUFA (SCHUFA Holding AG, Kormoranweg 5, D-65201 Wiesbaden) for the purpose of verifying my identity. I understand that SCHUFA will then report the degree of conformity of the data provided by me with the data contained in its records as a percentage and, if applicable, further provide proof of verification evidenced by an identity card, executed by SCHUFA, or another contract partner in the past to 888 Germany Limited. On the basis of the results provided by SCHUFA, 888 Germany Limited may thus determine whether I am registered in SCHUFA's database at the address indicated by me. No further data will be exchanged. No alternative addresses will be reported, nor will my data be stored in the SCHUFA records. Only the fact that my address has been checked will be kept on record by SCHUFA. Further information is available at www.meineschufa.de." 888 Germany Limited is an entity within the 888 corporate group. |
| 3.12 | Whilst they are engaged by us and for a period of 24 months afterwards, none of our officers, directors, employees, consultants or agents or any other company within our group of companies or our suppliers, vendors or Brand Owner are permitted to use the Services directly or indirectly. This restriction also applies to relatives of such persons and for this purpose 'relative' includes such person's spouse, partner, parent, child and sibling. In addition to this, neither Gibraltarians nor residents of Gibraltar are permitted to download the Software or use the Services. |
4. Your Use of Our Technology And Intellectual Property |
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| 4.1 |
You may only use the Software and all content derived from the Software, including, but not limited to, the copyright and all other intellectual property rights in the Software, in connection with the Services for your personal and non-commercial use and in accordance with the User Agreement. The Software's code, structure and organization are protected by intellectual property rights. You must not:
You will be liable to us for any damage, costs or expenses we suffer or incur that arise out of or in connection with your commission of any Prohibited Activities. You shall notify us as soon as reasonably possible after becoming aware of the commission by any person of any of the Prohibited Activities and shall provide us with reasonable assistance with any investigations we may conduct in light of the information provided by you in this respect. |
| 4.2 | 4.2 The brand names relating to the Brand Owner, the Site and the Alternative Platforms and any other trademarks, service marks and/or trade names used by us either on our own behalf or together with the Brand Owner from time to time (the "Trade Marks") are owned by us, any company within our group of companies, our licensors and/or the Brand Owner. In addition to the rights in the Trade Marks, we or any company within our group of companies, our licensors and/or the Brand Owner own the rights in all other content of the Sites and the Alternative Platforms, including but not limited to the Software, images, pictures, graphics, photographs, animations, videos, music, audio and text available via the Software or on the internet (the "Site Content"). By using the Services or the Software you shall not obtain any rights in the Trade Marks or the Site Content and you may use the Trade Marks and Site Content in accordance with the terms of the User Agreement only. |
5. Your Promises To UsYou confirm the following to us: |
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| 5.1 | You are Legally of Age or older, you are of sound mind and you are capable of taking responsibility for your own actions. |
| 5.2 | All details provided by you to us either during the registration process or at any time afterwards (including as part of any payment deposit transaction and/or with regards to your occupation details) are true, current, correct and complete and, as appropriate, match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in your account. Should you use a credit/debit card or any other form of payment which is not in your personal name, you must have received complete and sufficient consent from the person in whose name the credit/debit card is registered, before you are able to use such credit/debit card. We will presume that you have received such complete and sufficient consent from the rightful owner from the person in whose name the credit/debit card is registered to make use of such payment instrument for the purposes herein, prior to your engagement with us. You will promptly notify us of any changes to details previously provided by you to us which includes but is not limited to your source of funds, financial standing, occupation and other similar details. From time to time you may be requested to provide us with certain documents to verify the details of the credit card used by you to deposit money to your account. Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the credit card/debit card previously used by you. Should any of the information that you provide to us be untrue, inaccurate, misleading or otherwise incomplete, this will be a breach of this User Agreement by you and we may close your account and terminate the User Agreement in accordance with section 14 below, as well as taking any other action that we are entitled to in accordance with applicable laws and regulations. |
| 5.3 | Your account with us is solely for your benefit. You shall not allow any third party (including a relative, as defined in section 3.12 above) to use your account, account username, password or identity to access or use the Services or the Software and you shall be fully responsible for any activities undertaken on your account by you or by a third party acting on your behalf. |
| 5.4 | You will not reveal your account login details to any person and you shall take all steps to ensure that such details are not revealed to any person. You shall inform us as soon as reasonably possible if you suspect that your account is being misused by a third party and/or any third party has access to your account login details so that we may investigate such matter, and you will cooperate with us, as we may request, in the course of such investigation. We will not be responsible for any misuse or access to your account login details by a third party, unless this occurs as a direct result of our failure to use reasonable care and skill. |
| 5.5 | You are responsible for the security of your account login details on your own PC or internet access location. If your login details are "hacked" from your computer, due to any viruses or malware that is present on the computer that you access your account with, which do not result directly from our failure to use reasonable care and skill, this is your responsibility. You should report hacking attempts or security breaches known to you from your computer terminal as soon as you are become aware of such to us. |
| 5.6 | You are fully aware that there is a risk of losing money when gambling by means of the Services. You agree that your use of the Services is at your option, discretion and risk. |
| 5.7 | You acknowledge that the Software includes features provided by third parties which may be installed on your device as part of the Software and which may be automatically updated from time to time. |
| 5.8 | You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable on any winnings paid to you. |
| 5.9 | We may seek to publish the amounts you have won alongside your chosen account username on the Site and/or through social networks. |
| 5.10 | You are responsible for obtaining access for your device to telecommunications networks and the Internet and for acquiring any other consents and permissions required for your device to connect with the Software and the Services. |
| 5.11 | You acknowledge that certain games which are included in the Services are offered to you on a "shared basis" which enables users of the Services via the Site and other websites owned or operated by us as well as users of third party platforms to play with one another. In such cases, you accept that you may play with or against other users, who may have different configurations to your own, this includes but is not limited to, different currencies and bet limits. |
| 5.12 | You acknowledge and agree that we offer progressive jackpots for certain games. A 'progressive jackpot' is a jackpot which increases in size as a result of contributions from monies staked by players who may be based in various countries. We may decommission a progressive jackpot at any time (including before the jackpot is won in certain circumstances). In the event that we decommission a jackpot across all of our brands before it is won and the game concerned is also offered to players who play in the UK, we may either: (i) use any outstanding contributions (from both UK and non-UK players) to fund a separate progressive jackpot which UK players are eligible to win; (ii) use any outstanding contributions from UK players to fund a separate progressive jackpot which only UK players are eligible to win; or (iii) refund UK players the amount of their outstanding contributions. |
| 5.13 | You acknowledge that, we reserve the right to change from time to time the table rake in relation to real wagering and/or the use of bonus funds. |
| 5.14 | You acknowledge, that all times that are published on this Site are local British times (GMT). |
| 5.15 | That you will not use any software program, robot or external aid, which is endowed with artificial intelligence in connection with your use of our Services. Examples of such prohibited tools, software and external aids are: (i) tools that assist players to select games in accordance with player identity, (ii) tools or websites that reveal and share information about other players against their will, such as game statistics and overall earnings, or (iii) any type of tool that performs any action on behalf of a player (collectively "Software Aids"). |
6. Prohibitions Regarding Your Uses of the Sites and Services |
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| 6.1 | If we reasonably determine that you are engaging in or have engaged in fraudulent or unlawful activity or conducted any prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you (examples of which are set out at section 6.2 below), any such act will be considered as a material breach of this User Agreement by you. In such case we may close your account and terminate the User Agreement in accordance with section 14 below and we are under no obligation to refund to you any deposits, winnings or funds in your account. In addition to the above, we may prevent you from accessing any of our other websites or servers, or accessing any other services offered by us. We shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, or fraudulent activity and you will cooperate fully with us to investigate any such activity. |
| 6.2 |
The following are some examples of "fraudulent or unlawful activity":
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| 6.3 | If you suspect that any player is cheating, you can contact us at support@supportbingoonline.com. |
7. Your Account |
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|---|---|
| 7.1 | Your account is for your sole personal use only and shall not be used for any professional, business or commercial purpose. |
| 7.2 | Only one account per person is permitted. Unfortunately, this is necessary to prevent abuse of our generous "free money" policies. |
| 7.3 | Monies held in your account shall not attract any interest. |
| 7.4 | If you do not log in to your account for a consecutive period of 12 months for reasons other than self-exclusion in accordance with the Responsible Gaming Policy, your account will be considered a "dormant account". Before an account becomes a dormant account, we will use reasonable efforts to notify you via the most current contact details you provided to us. Following your account becoming a dormant account, for security reasons we will suspend the balance in the account at that time to ensure the balance is safe and secure. However you can at any time login to the account or contact us to request that we restore the account and have access to the positive balance in the account before the account became a dormant account subject to our verifying your identity. |
| 7.5 | We may, at any time including after termination of the User Agreement, set off any positive balances in your account against any amount owed by you to us. By way of example, in the event that following the settlement of a bet in your account in relation to your use of our sports betting services a resettlement is required, we shall be entitled to deduct from your account any required amount of money. |
| 7.6 | We may implement a rounding policy in relation to monies deposited by or cashed-out to members where currency conversion is involved. The effect of this policy shall be that deposit or cash-out amounts in currencies other than in Pounds Sterling might be rounded up or down on conversion to or from Pounds Sterling. By way of example only, if according to the exchange rate a 10 EUR deposit is converted by us into 8.61 Pounds Sterling then your account will be credited with 9.00Pounds Sterling. Details of the rounding policy in effect from time to time will be available to you at the point that any monies are converted. |
| 7.7 | FOR UK PLAYERS ONLY: Any funds you deposit with us will be held in a bank account in our name (the "Designated Account"). The Designated Account is a separate account which only contains funds deposited by and due to players, which are to be used for the sole purpose to pay for players' use of our services. The funds will be retained by us in the Designated Account until used for that purpose. |
| 7.8 | FOR UK PLAYERS ONLY: Please note that the Designated Account meets the Great Britain Gambling Commission's requirements at the medium segregation level as we hold player funds separate from our funds in this account, which is designated as a client account and subject to specific instructions as to how these funds are to be treated. This means that steps have been taken to protect customer funds but there is no absolute guarantee that all funds will be repaid if we should at any time become insolvent. For more information about the protection of customer funds please see the Great Britain Gambling Commission website here. |
| 7.9 | FOR UK PLAYERS ONLY: If we should at any time become insolvent and be put into liquidation, our assets and liabilities shall be handled in accordance with the laws of Gibraltar. Creditors shall be paid in accordance with the statutory order of priority. |
| 7.10 | Where the Software uses a third party application interface, not all the information relating to your past gambling activities will be displayed online. |
| 7.11 | If you have a child who is not Legally of Age, you should take special care to ensure that they do not access the Services via your devices. |
| 7.12 | You may only access the Software and use the Services via your own account and you may never access the Software or use the Services by means of another person's account. Should you attempt to use the Services or Software by means of any other person's account, such act will be a breach of this User Agreement, and we may close your account and terminate the User Agreement in accordance with section 14 below. |
8. Payment Transactions and Payment Fraud by You |
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| 8.1 | You are fully responsible for paying all monies owed to us. You agree that you will not make or attempt to make any charge-backs, and/or deny or reverse any payment that you have made and you hereby agree that you will reimburse us for any charge-backs, denial or reversal of payments you make and any loss suffered by us as a consequence of this. We may cease to provide the Services or withhold payment to certain users or to users paying with certain credit cards in accordance with the terms of this User Agreement. |
| 8.2 | Cassava Enterprises (Gibraltar) Limited, will process your payments and handle your funds on our behalf. The name of Cassava Enterprises will therefore appear on your credit card statements (or on other payment statements as applicable). Subject to regulatory requirements, we may, from time to time, without notice, use any other company within our corporate group to provide such services. |
| 8.3 | We may use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the Services. |
| 8.4 | If we reasonably believe that a fraudulent payment is being made or received, including use of stolen credit cards, or any other fraudulent activity (including any charge-back or other reversal of a payment), we reserve the right to close a user's account and terminate the User Agreement, reverse any pay-out made and recover any winnings. We shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or otherwise unlawful activity, and may employ collection services to recover payments. We shall not be liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen other if required by laws and regulations which apply to us. We reserve the right to charge you fees for handling your deposits and withdrawals to and from your account as shall detailed in the "Cashier". |
9. Our Promotions and Bonuses |
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| 9.1 | We may offer promotions, bonuses or special offers from time to time which are subject to the User Agreement, the Bonus Policy and promotion-specific terms and conditions made available to you (âPromotion Termsâ). In the event of a conflict between the User Agreement, the Bonus Policy and/or the Promotion Terms (to the extent that the terms apply to a bonus or special offer), the following order of priority shall apply: (i) Promotion Terms; (ii) Bonus Policy; (iii) User Agreement |
| 9.2 | You should check the relevant terms and conditions before participating in any promotions, bonuses, contests, competitions or special offers as by participating in such, you accept and agree to be legally bound by such terms. |
| 9.3 | We may cancel, modify or suspend the promotion, contest, competition, bonus or special offer, including without limitation, where required for security reasons, to comply with applicable law or regulation due to abuse or otherwise where the promotion is not capable of being conducted as specified as a result of exceptional circumstances. |
| 9.4 | In the event that we have a reasonable suspicion that a user of the Service is abusing or attempting to abuse a bonus, offer or other promotion (as further described in section 6.2(h)), then we may deny, withhold or withdraw from any user any bonus, offer or promotion, either temporarily or permanently, or close that user's account and terminate the User Agreement in accordance with section 14 below. |
| 9.5 | We reserve the right to disqualify certain countries from offers. Among the countries whose players are disqualified from promotions are those falling under section 3.4. |
| 9.6 | All users of the Services shall be entitled only to one welcome bonus. Members who make their first deposit through one of the websites owned or operated by us or any of our white label partners, and who have or previously had an account with any of the websites owned or operated by us, shall not be entitled to an additional welcome bonus. |
| 9.7 | Any complimentary bonus (whether real money bonuses, bonus points or some other form of incentive) credited to your account must be used in adherence with such terms and conditions. |
| 9.8 | We may, from time to time, offer you special promotions. These promotions may be notified to you by various means, including but not limited to (i) email, (ii) telephone, (iii) SMS and (iv) additional windows opening from within the Software, unless you have unsubscribed from receiving marketing by these means. Promotions begin at 00:00 and end at 23:59 GMT on specified dates, unless stated otherwise in the applicable Promotion Terms. |
| 9.9 | We will provide you with an opt-out option in relation to various types of communications from us and should you choose to opt-out from communications we shall respect your wishes in such regard. |
| 9.10 | Bonus funds are subject to wagering requirements, which are requirements that require you to make wagers totalling a particular value in order to be able to withdraw bonus funds and any winnings associated with those funds. Please see the Bonus Policy (Section 27) below for more details on wagering requirements. |
| 9.11 | Unless otherwise indicated in the promotion correspondence or an on-line offer, an offer is intended for the addressed recipient or category of recipient only and cannot be transferred. If you are not the intended recipient or within the intended category of recipient then the offer is null and void. |
| 9.12 |
To be eligible to participate in any promotions, bonuses, contests, competitions or special offers, you must be a "Qualifying Player" i.e. you must:
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10. Diamond Club |
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| 10.1 | The Company classifies VIP players according to the cumulative deposits made by the player since joining the Bingo. The classifications are as follows: Up to £49 = BLUE Level. £50 to £499 = BRONZE Level. £500 to £999 = SILVER Level. £1000 to £4999 = GOLD Level. £5000 and above = PLATINUM Level | ||||||||||||||||||||||||||||||
| 10.2 | The Company reserves the right to amend or remove any aspect of the Diamond Club VIP programme at any time without notice or compensation. | ||||||||||||||||||||||||||||||
| 10.3 | Only funded players earn Diamonds. | ||||||||||||||||||||||||||||||
| 10.4 | The Diamond Club links accounts across several of our brands or so called 'sister sites'. These brands include but are not limited to Costa Bingo, Sing Bingo, City Bingo, Rio Bingo, Wish Bingo, Angry Bingo, Bingola, Treasure Bingo, Monkey Bingo and Fancy Bingo. Linking of accounts is based on email address and username. If you have different usernames and email addresses across the different sites, your accounts will not have been linked automatically. | ||||||||||||||||||||||||||||||
| 10.5 | Players earn 1 diamond for every Pound wagered on any of the linked sites. Bingo wager and instant game wager are counted equally. Wagering with bonus funds does not earn Diamonds. | ||||||||||||||||||||||||||||||
| 10.6 | Your Diamond balance is displayed in the Diamond Club website section. The balance updates overnight. No fractions are being displayed, but all wager is being recorded and used to calculate your total Diamond balance. | ||||||||||||||||||||||||||||||
| 10.7 | You can request the linking of accounts but any such action is at the sole discretion of the Company. The Company's decision in such regards is final. | ||||||||||||||||||||||||||||||
| 10.8 | The Company accepts no responsibility in case accounts have been linked incorrectly. | ||||||||||||||||||||||||||||||
| 10.9 | You are only allowed one active account per site. If you have multiple accounts on one site, you are in breach of these Terms & Conditions and all your accounts may be closed and any remaining balances confiscated. | ||||||||||||||||||||||||||||||
| 10.10 | If you have not earned any Diamonds for 60 days or more, your Diamond balance will become null and void and any Diamonds you have in your account will be removed. | ||||||||||||||||||||||||||||||
| 10.11 | The Company accepts no responsibility for system mal-functions that prohibit the allocation or calculation of Diamonds earned. | ||||||||||||||||||||||||||||||
| 10.12 | The Company may stop/change the VIP Programme at any time without any prior notice. | ||||||||||||||||||||||||||||||
| 10.13 | The Company maintains the right to disqualify or exclude any player from being a VIP player, at its sole discretion. | ||||||||||||||||||||||||||||||
| 10.14 | The Company does not offer any compensation for times when the Diamond Club may be unavailable for technical reasons. For assistance regarding your Diamonds and Diamond Club purchases please email us at vip@rewindbingo.com. | ||||||||||||||||||||||||||||||
| 10.15 | General Provisions apply. | ||||||||||||||||||||||||||||||
| 10.16 |
Diamond Club Purchase Limits There are limits in place based on the players VIP level for how much diamonds can be redeemed during any 7 day period:
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11. What Are Our Obligations to You? |
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| 11.1 | Other than with regards to our obligations under any law or regulation which applies to us, we have no obligation to check whether you are using the Services in accordance with the User Agreement nor are we obliged to investigate or pursue any complaints made by you against any other player using the Services or to take any other action in connection with this |
| 11.2 | We have no obligation to maintain account login details. If you misplace, forget or lose your account login details due to anything other than our failure to use reasonable care and skill, we shall not be liable to you for this. |
12. In What Instances Will We be Liable to You? |
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| 12.1 | You have certain rights under law in respect to the provision of the Services and you have certain legal remedies if we breach any of these rights. Nothing in the User Agreement will affect these legal rights or remedies. For more information about your legal rights contact your local Citizens Advice Service. |
| 12.2 | Nothing in the User Agreement shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our failure to use reasonable care and skill or the failure of our employees or agents to do so. |
| 12.3 |
Subject to sections 11.1 and 11.2 above, we and/or the Brand Owner will not be responsible to you or any third party in any way, for any loss or damage whatsoever arising from or in any way connected with:
In addition, we will not be responsible for: |
| 12.4 | Subject to section 11.1 above, we and/or the Brand Owner do not promise that the Software or our Services will be available uninterrupted and in a fully operating condition at all times. Access to the Software and/or Services may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control. |
| 12.5 | Subject to those rights set out in section 11.1 above, we and/or the Brand Owner do not promise that the Software and/or Services will be error-free, that defects will be corrected or that the Software or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, reliability of the materials or as to results or the accuracy of any information obtained by you through the Services. |
| 12.6 |
Unless otherwise stated in the Disconnection Policy and section 27.3.13, in the event of a systems or communications error, delay, or interruption, or a malfunction, bug or virus relating to account settlement or resulting in loss of data or winnings or bonuses or any other similar benefit (each an "Error")
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| 12.7 | Subject to the above, the Software and Services are provided on an 'as is' and 'as available' basis. We and/or the Brand Owner make no warranty or representation, whether express or implied (whether by law, statute or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness of the Services or the Software. In addition, we and/or the Brand Owner do not promise that the Software and/or Services will meet your requirements. |
| 12.8 | Other than as described in this section 11, we and/or the Brand Owner do not provide any guarantee in any way in respect of the Software or Services or with respect to statements made by advertisers on or via the Software and/or Services. |
13. Your Breach of These Terms and Conditions |
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| 13.1 | You will compensate us (and/or, where applicable, the Brand Owner) for any losses, costs and expenses, including legal fees, which such parties suffer as a result of any material breach of the User Agreement by you. |
| 13.2 | Unless otherwise explicitly stated in the User Agreement, in addition to any other remedy available to us, if you breach any of these terms and conditions of the User Agreement, we will be entitled to immediately close your account(s) and terminate the User Agreement in accordance with section 14 below, and/or stop you from registering another account with any of the websites owned or operated by us. In such cases we shall only return to you the cashable funds in your real money bankroll, excluding any expenses or damages directly caused to us in relation to such breach, where such amount is positive. However, if you have materially breached the User Agreement, we reserve the right to withhold any deposits, winnings or funds in your account. In addition, we may withhold any funds in your account(s) if so required by applicable law, regulation or by any relevant authority. Failure to comply with the User Agreement may also result in disqualification and/or legal action being taken against you. |
14. Your Disputes With Us |
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| 14.1 | Other than as a result of a technical failure which we are directly responsible for, you accept and agree that the random number generator will determine the randomly generated events required in connection with the Services and where the result shown on the Software (as operated by your hardware) conflicts with the result shown on our server, the result shown on our server shall in all circumstances take precedence. You understand and agree that (without prejudice to your other rights and remedies) our records shall be the final authority in determining the terms of your use of the Services. |
| 14.2 | If you have a claim or dispute we would advise you to initially raise such claim or dispute with the customer service department at support@supportbingoonline.com. Where possible, please provide us with all the relevant information or evidence reasonably required to review your claim or dispute. |
| 14.3 | Our support team will review your claim and provide you with its decision within 14 business days of you submitting your claim or dispute. |
| 14.4 | If you do not agree with the decision made by us, you should contact our Support Manager to appeal the decision made by our support team and provide our Support Manager with all the relevant evidence in relation to your appeal promptly. |
| 14.5 | The Support Manager will re-review your claim or dispute and provide you with our final decision within 14 business days. |
| 14.6 | If you play in any EU member state, you can refer a gambling transaction dispute through the European Commission's Online Dispute Resolution Platform found at http://ec.europa.eu/consumers/odr/. |
| 14.7 |
FOR UK PLAYERS ONLY: In the event that the dispute is related to the outcome of a gambling transaction and you remain unsatisfied with the results of the above procedure, you may refer your dispute to an alternative dispute resolution procedure with eCOGRA. Where you refer your dispute to eCOGRA you are advised to do so promptly following receipt of our final decision. More information regarding eCOGRA'S dispute resolution services can be found at http://www.ecogra.org/srs/policies_procedures.php. For a dispute resolution form please see http://www.ecogra.org/srs/dispute.php. The above procedure and guidance will not, of course, limit you from filing any claim with the courts in England and Wales or referring a gambling transaction dispute out-of-court through the European Commission's Online Dispute Resolution Platform found at http://ec.europa.eu/consumers/odr/ or affect any rights which you may have under applicable law. Please note that in the event you may have any claim or dispute which involves players that do not play in the United Kingdom, eCOGRA'S dispute resolution services as stated above will not apply to you. However, if such other player plays in any EU member state other than the United Kingdom, you can refer the gambling transaction dispute through the European Commission's Online Dispute Resolution Platform found at http://ec.europa.eu/consumers/odr/. |
15. Account Closure and Termination |
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| 15.1 | The User Agreement shall come into force immediately upon your completion of the registration process with us and shall continue in force unless and until terminated in accordance with its terms. |
| 15.2 |
We may terminate the User Agreement and close your account immediately upon giving you notice to the email address which you have supplied us with (provided that such e-mail address is a valid email address) if:
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| 15.3 | Unless otherwise provided in the User Agreement, on termination of the User Agreement any balance in your account will be returned to you within a reasonable time of your request. |
| 15.4 | You may terminate the User Agreement and close your account at any time by sending an email to us at support@supportbingoonline.com. Such termination of the User Agreement shall take effect upon the closing of your account (including account login details), which shall occur within 7 calendar days after receipt by us of your email on our servers in Gibraltar. You will remain responsible for any activity on your account between sending us such email and the closing of your account by us. |
| 15.5 |
On termination of the User Agreement:
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| 15.6 | The right to terminate the User Agreement and to close your account given by this section shall not stop you or us from exercising any other right or remedy in respect of the breach concerned (if any) or any other breach. |
| 15.7 | If you have chosen to self-exclude yourself from our Site, we will close all accounts identified as belonging to you, in accordance with our Responsible Gaming Policy. However, if you choose a temporary "Take a Break" period, your account will be closed only at the requested brand only. |
| 15.8 | If you have previously had any issue with gaming addiction, financial difficulty, or any other such issue accounted for under our "Responsible Gaming" procedure, you must not use our Software or Services or open new accounts with us or with any of the websites owned or operated by us or with any other company within our group of companies whilst such issue persists. |
16. General |
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| 16.1 | If any part of the User Agreement is disallowed or found to be ineffective by any court or regulator or administrative body, the other provisions of the User Agreement shall continue to apply. In such cases, the part disallowed or ineffective shall be interpreted as closely as possible to its original aim. |
| 16.2 | If you breach the terms of the User Agreement and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach such terms. |
| 16.3 | Unless expressly stated otherwise, nothing in the User Agreement is intended to give rights to anyone except you and us. This does not affect our right to transfer the User Agreement under section 15.5. |
| 16.4 | Nothing in the User Agreement shall be construed as creating any agency, partnership, or any other form of joint enterprise between you and us. |
| 16.5 | We may transfer our rights or obligations or sub-contract our obligations under the User Agreement, in whole or in part, without your consent: (i) to any entity within our corporate group, or (ii) in the event of a merger, sale of assets or other similar corporate transaction in which we may be involved in. The balance in your account shall not be negatively affected by such transfer or subcontracting. You may not transfer any of your rights or obligations nor sub-contract any of your obligations under the User Agreement in whole or in part. |
| 16.6 | FOR UK PLAYERS ONLY: Without affecting your rights with respect to the Designated Account as stated above, nothing in the User Agreement will grant you any security interest over our assets, including for the avoidance of doubt on any amounts standing to the credit of your account. |
| 16.7 | FOR ALL OTHER PLAYERS: Nothing in the User Agreement will grant you any security interest over our assets, including for the avoidance of doubt on any amounts standing to the credit of your account. |
17. Gaming Regulations |
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| 17.1 | We are regulated by the laws and gaming regulations of Great Britain and Gibraltar, as applicable. You acknowledge that we may be bound to disclose certain information about you and your account to the Great Britain's or Gibraltarian authorities (as applicable) pursuant to such laws and regulations. For more information regarding the licensing status of 888 UK Limited, Virtual Digital Services Limited and Cassava Enterprises (Gibraltar) Limited, please see here. |
18. Use Of Our Chat Feature |
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| 18.1 |
As part of your use of the Service we may provide you with a chat facility through which you will be able to communicate with other users of the Service. We may review the chat and to keep a record of all statements made on such facility. Your use of the chat facility is subject to the following rules:
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| 18.2 | In the event of your breaching any of the above provisions relating to the chat facility, we shall have the right to remove your chat privilege or close your account and terminate the User Agreement. |
| 18.3 | PLEASE NOTE: When using the chat facility any personally identifiable information that you submit, can be read, collected, or used by other users of the same chat facility and could be used by third parties to send you unsolicited messages. We are not and shall not be responsible for the personally identifiable information that you choose to submit via the chat facility. |
19. Customer Service Department |
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| 19.1 | For service quality assurance calls made by you to the customer service department may be recorded. |
| 19.2 | You hereby expressly consent to us using the contact details provided by you on registration to occasionally contact you directly in relation to your use of the Services or any other products or services offered by us, our partners or affiliates from time to time. |
| 19.3 | We will not tolerate any abusive behavior exhibited by users of the Service to our employees. In the event we deem that your behavior, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of our employees, we shall have the right to close your account with us and terminate this User Agreement and such act will be considered as a breach of this User Agreement by you. |
20. Exchange Rates |
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| 20.1 | Jackpot and other promotional amounts may be displayed on the Site in one currency but actually paid to you in another currency. All currency conversions executed by us for the purposes of allowing you to deposit and cash-out money from your account shall be executed by us at an exchange rate sourced from http://www.xignite.com (with such rates being regularly updated throughout the day). A small fee may be charged which is comparable with commercial rates offered by banks and credit card companies. |
21. Governing Law |
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| 21.1 | FOR UK PLAYERS ONLY: The User Agreement and the relationship between the parties shall be governed by, and interpreted in accordance with the laws of England and Wales. Without prejudice to your right to refer your dispute to an alternative dispute resolution procedure with eCOGRA or the European Commission's Online Dispute Resolution Platform, if you wish to take court proceedings against us you must do so in the English courts which both you and we submit to. |
| 21.2 | FOR ALL OTHER PLAYERS: The User Agreement and the relationship between the parties shall be governed by, and interpreted in accordance with the laws of Gibraltar. If you wish to take court proceedings against us you must do so in the courts of Gibraltar which both you and we submit to. |
22. Provisions Relating to Jackpot Winnings and Live Casino |
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| 22.1 |
Progressive Instant Win or Casino Jackpot Winnings FOR UK PLAYERS ONLY: Jackpot prizes shall be awarded to the winners only after being validated. FOR ALL OTHER PLAYERS: Jackpot prizes shall be awarded to the winners, after being validated, in up to 24 monthly installments if so decided by us at our sole discretion. |
| 22.2 |
Live Casino In order to play on our Live Casino a player must meet the following minimum hardware, software and connection requirements:
You hereby agree that in the event that the Live Casino is disconnected due to hardware, software and/or connection configurations not listed above, we shall be under no obligation to refund such player and we will not be responsible for any loss, including loss of winnings, which may result. |
23. Language Discrepancies |
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| 23.1 | The User Agreement has been drafted in the English language. In the event of any discrepancy between the English language version of the User Agreement and any translated version of the User Agreement, the English language version shall prevail. |
24. Disconnection Policy |
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| 24.1 | Unfortunately, communication problems over the internet may cause sudden disconnections. In the event the Software recognizes that you disconnected and the game play continued, then we will update your balance with your winnings in case you have won. In the event of an outage resulting in the game being cancelled, then we will update your balance with your bet amount. Your game history is available under the "Overview" page. For more information please contact customer service department at support@supportbingoonline.com. |
25. House Rules |
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| 25.1 |
In order to promote integrity, fairness, and security, the bingo games House Rules will govern bingo game play on the Site. All players will be required to adhere to the provisions contained in there. The bingo games House Rules can be found here: |
26. Instant Games RTP |
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| 26.1 | The IG RTP can be found here. The figures found therein reflect the percentage of total player unit winnings to the total unit amount wagered by all players for the month under review. |
27. Provisions Relating to Your Participation in The Games on The Site |
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| 27.1 | Bingo Games | |
| 27.1.1 | A new game, unless communicated otherwise, is played every 3 to 5 minutes. | |
| 27.1.2 | There is a 1 card minimum purchase per game, and a maximum purchase of 96 cards per game - although individual rooms may have a lower maximum card purchase. | |
| 27.1.3 | A bingo game with less than 3 players will be cancelled and in such event, if you have bought a ticket for the cancelled game you will receive a full refund to the same balance (real money and bonus) from which such player was charged. | |
| 27.1.4 | A bingo game is played in "Autoplay" mode, whereby if you are playing, you will always be notified of a winning bingo card. | |
| 27.1.5 | If you have not successfully made a real money deposit into your account ("Non Funded Account"), the maximum aggregate real money winnings you can receive is limited to £100 (subject to all applicable wagering requirements being met). If your win or your aggregate winnings is more than £100, subject to all applicable wagering requirements being met, you will be entitled to receive up to £100 in his/her real money balance. Any real money winnings above such amount will be void. Deposits that have been made after the above £100 win will not be voided, however you will still not be entitled to receive the voided winnings generated prior to such deposit. | |
| 27.1.6 | The game operator applies a commission charge ("Rake") to each Bingo game's pot. The commission is determined by the total amount of the pot. It is a predefined percentage of the pot (0%-68%). | |
| 27.1.7 | With regards to bingo games where there is a minimum guaranteed jackpot, the jackpot shall increase once the amount contributed by players exceeds the minimum guaranteed jackpot by an amount equal to the aggregate rake and bonus contribution. | |
| 27.1.8 | The purchase of all cards is final. | |
| 27.1.9 | In the case of there being more than one winning card, the prize will be split equally amongst the number of winners and no refund will be provided. | |
| 27.1.10 | A prize in a bingo game may be given as the following: real money (cash), bonus money, Loyalty Points or as a tangible prize. | |
| 27.1.11 | Only one player from each specific IP address shall be allowed to participate in a game on any of the websites within the same bingo network. | |
| 27.2 | 1TG & 2TG Games | |
| 27.2.1 | "1TG players" are defined as all players who have "1 to go" on their card at the time when bingo is called. Similarly, "2TG players" are defined as all players who have "2 to go" on their card at such time. | |
| 27.2.2 | Some games may be defined as a "1TG"/"2TG" game, i.e. a game in which "1TG players" and/or "2TG players" will also win a prize. | |
| 27.2.3 | Both 75-ball and 90-ball games may be defined as "1TG" games. | |
| 27.2.4 | In a 75-ball game - "1TG" and "2TG" players are the 2nd place winners and the 3rd place winners respectively of the bingo game. | |
| 27.2.5 | In a 90-ball game - "1TG" and "2TG" players are the 2nd place winners and the 3rd place winners respectively of the "Full House" sub-game. | |
| 27.2.6 |
"1TG players" and "2TG players" will win a different prize than the 1st place bingo winner; we reserve the right to award such prize which may be any of the following:
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| 27.2.7 | For each "1TG"/"2TG" winner or ticket we will only know the amount of money that is going to be given to players when the game begins. | |
| 27.2.8 | Only players who do not win the main bingo jackpot (any of 1 line, 2 lines or full house in 90 ball) will be eligible for '1TG' or '2TG' jackpots. Of those remaining, only players who do not win the '1TG' jackpot will be eligible for '2TG' jackpots. | |
28. Bonus Policy |
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| 28.1 | We give bonus offers on the Site from time to time. These bonuses are subject to the following rules: | |||||||||||||
| 28.1.1 | Bonus Funds are: (i) a cash bonus from deposits, (ii) cash from the redemption of bonus points, (iii) any other cash bonus that you may receive from us through offers which include but are not limited to promotions. Please note that withdrawal restrictions may apply to any Bonus Funds. | |||||||||||||
| 28.1.2 | There are two types of Bonus Funds, one is for bingo games and the other is for IG. All funds which are in the bingo bonus bankroll can be played on bingo games only and all funds which are in the IG bonus bankroll can be played on IG only. Please note that real funds will always be used before Bonus Funds and the balance of both will be displayed in your My Account PC webpage /Mobile banking balloon. You may only cash out real funds, subject to the cashout policy, and may never cash out any Bonus Funds. Winnings generated from the Bonus Funds may become real balances as set out herein. | |||||||||||||
| 28.1.3 | Bonuses can be credited to either your bingo bonus bankroll, IG bonus bankroll or both, according to the applicable promotion terms. | |||||||||||||
| 28.1.4 | Wagering Requirements: Each bingo game bonus has its own wagering requirements. In order to meet the applicable wagering requirement, no real money shall be deemed to contribute (in full or in part) to the wagering requirement, unless otherwise specified by us. | |||||||||||||
| 28.1.5 | Unless otherwise stated in the specific terms and conditions that apply to any type of bonus, you agree by accepting such terms to wager 4x the total amount of the Bonus Funds, or in the case of deposit related bonus, to wager 4x the total of (the amount of the deposit + the amount of the relevant Bonus Funds) prior to cashing out. | |||||||||||||
| 28.1.6 |
Please note that not all IG contributes the same to the wagering requirements. The following is a list of contributions for each individual game type:
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| 28.1.7 | Bingo winnings: winnings generated as a result of purchases of bingo cards with Bonus Funds may be cashed out, subject to the cashout policy. The winnings you earn may be cashed out at any stage,irrespective of whether this was with Bonus Funds or your initial deposit. However, if you fail to meet our wagering requirements at the time of cash-out, then you will forfeit your Bonus Funds. | |||||||||||||
| 28.1.8 | IG winnings: winnings generated as a result of bonus wagering will be accumulated to the IG bonus bankroll according to the provisions detailed. Once the wagering requirements for a specific IG bonus have been completed, the remaining balance will then be transferred to your real bankroll. If you cash out before meeting the wagering requirement, you will forfeit all Bonus Funds (including such winnings). | |||||||||||||
| 28.1.9 | Please note that if you do not log in to your account for a period of 90 days, your vouchers, Loyalty Points, Bonus Funds and any related winnings where the wagering requirements have not been fulfilled, if any, shall be forfeited by you without further notice and are not refundable. | |||||||||||||
| 28.1.10 | If you place a wager on IG with Restricted Funds and win at least ££400, subject to the fulfilment of any wagering requirements, you will receive up to a maximum of £400 over the initial bonus amount granted to you, which was used to generate such winnings. By way of example, if you are granted £100 in Bonus Funds, and the winnings generated from such Bonus Funds on IG at the time of the fulfilment of the applicable wagering requirements are £600, then £500 will be transferred to your real money bankroll (i.e. the £100 bonus amount and £400 in winnings). Such limitation shall not apply to verified progressive jackpot winnings derived from Restricted Funds. Restricted Funds means all the Bonus Funds and IG Free Spins that have not yet met the wagering requirement and any winnings associated with such Bonus Funds or IG Free Spins. | |||||||||||||
| 28.1.11 | We may, from time to time, offer an alternative bingo bonus to a then current bonus. By accepting such alternative bingo bonus, you will not be eligible to receive the then current bonus. | |||||||||||||
| 28.1.12 | We reserve the right to eliminate completely the contribution of bonus money to bingo games' jackpot amounts or decrease the relative contribution of bonus money to bingo games' jackpot amounts by differentiating bonus money from real money wagering. On selected IG jackpots, only wagers with real money shall increase the jackpot prizes, in such cases the RTP will appear as a range in the IG RTP report which can be found here. | |||||||||||||
| 28.1.13 | The first deposit bonus in the Site is 200%. The first deposit bonuses offered only applies to a Non-Funded Account. The minimum deposit to qualify for the bonus offer for [any] first deposit is £5. For example: If your first deposit is £10, the bonus offer is £20. If you deposit less than £5 no bonus will be given. The maximum bonus you can receive is £20. | |||||||||||||
| 28.1.14 | Re-Deposit Bonus: In the event we offer you a re-deposit bonus (as we may determine from time to time), the following shall apply. The regular re-deposit bonus percentage will be specified by us and may vary for each deposit you make. | |||||||||||||
| 28.1.15 | We may offer you the option to opt out of receiving our deposit bonuses which includes but is not limited to the First Deposit Bonus and Re-Deposit Bonus by ticking the box found in the Site's cashier, where available. If you choose to opt out of receiving deposit bonuses, you will not be entitled to participate in any deposit related offer, even if such offer is displayed or communicated to you. | |||||||||||||
| 28.1.16 | We reserve the right to decline to grant you any deposit bonus offer, in the event that you have an outstanding withdrawal request until such request has been either reversed by you or processed by us. | |||||||||||||
| 28.1.17 | We reserve the right to decrease or deny you any deposit bonus offer when you deposit through selected payment methods and/or deposit from selected countries. | |||||||||||||
| 28.1.18 | Winnings that result from purchases of bingo cards or playing IG with Bonus Funds and have met the applicable wagering requirements may be cashed out of the player's account, subject to the limitation to the maximum winning amount defined for a Non-Funded Account, if applicable. | |||||||||||||
| 28.1.19 | Registration promotions and the first deposit promotions cannot be combined with any other similar promotion. | |||||||||||||
| 28.1.20 |
Any suspicious cash-ins, in which there may be cause for belief that less than the minimum wagering requirements were made during the claiming of a promotional offer, will be audited before being processed. Please note that separate terms and conditions exist for the claiming of promotions or offers. |
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| 28.2 | Free bingo games are provided as an additional service specifically designed to enhance a player's enjoyment of our Site. Your use of the Free Bingo Games are subject to the terms below: | |||||||||||||
| 28.2.1 | Whilst we describe the free bingo games promoted as "free" we do require you to register with us. | |||||||||||||
| 28.2.2 | We use the words "free bingo" in the sense that you do not need to pay anything for the bingo card in order to participate in the free bingo games. | |||||||||||||
| 28.2.3 | From time to time we may grant you free tickets or free bingo vouchers to a specific bingo room on the Site. We reserve the right to determine, the number of free tickets or free bingo vouchers granted to you to a specific bingo room and we reserve the right to cap the number of tickets and vouchers which you possess for a specific bingo room. For example, if the number of tickets for a specific bingo room is capped at 96 and you possess 90 tickets for that room, in the event that we grant 20 free tickets for that room to you, you will only be eligible to receive 6 free tickets. | |||||||||||||
| 28.2.4 | Please note that free tickets and bingo vouchers may have an expiry date. | |||||||||||||
| 28.2.5 | If you have not used any free ticket or free bingo voucher granted by us at the time you request a cash-out, then you will forfeit such unused free ticket or free bingo voucher (as applicable) and any related winnings generated through the unused free ticket or free bingo voucher (as applicable). This includes but is not limited to vouchers that are claimed and the applicable game didn't run yet. | |||||||||||||
| 28.2.6 | If you fail to: (i) meet the wagering requirements with respect to the winnings generated by the applicable free ticket or free bingo voucher; or (ii) use the relevant free ticket or free voucher by the expiration date (if applicable), then you will forfeit any winnings generated by the relevant free ticket or free voucher which have accrued to your bonus bankroll or real money bankroll, as the case may be. | |||||||||||||
| 28.2.7 | To help us combat fraud, you must comply with our minimum withdrawal requirements before withdrawing any cash prize. | |||||||||||||
| 28.3 | Your use of the Free Instant Games are subject to the terms below: | |||||||||||||
| 28.3.1 | Whilst we describe the IG promoted as "free" we do require you to register with the Site. You are not required to pay anything in order to play the IG Free Spins once they are granted to you. | |||||||||||||
| 28.3.2 | We reserve the right to choose, whether IG Free Spins can only be played on specific games or devices. | |||||||||||||
| 28.3.3 | IG Free Spins may be granted in various formats, for example as part of a voucher granted by us. The number of IG Free Spins granted to by us is subject to each promotion offer and can vary. | |||||||||||||
| 28.3.4 | In the event that you begin to play with a voucher on a specific type of device, for example a PC or mobile device (where available), you will only be able to complete your use of the applicable voucher on that specific type of device. | |||||||||||||
| 28.3.5 | We may cap the amount that you may win from your IG Free Spins, regardless of the winning amount displayed. | |||||||||||||
| 28.3.6 | Winnings resulting from IG Free Spins will be granted to your IG bonus bankroll or real money bankroll, according to the promotion offer, once you have used all the IG Free Spins granted to you on the relevant voucher, and subject to the voucher still being in force and the maximum winning amount. Please note that a voucher may have an expiry date. | |||||||||||||
| 28.3.7 | If you fail to use any voucher(s) granted to you at the time of cash-out, then you will forfeit such voucher(s). | |||||||||||||
| 28.3.8 | You agree by accepting the IG Free Spins to meet the wagering requirement in accordance with any applicable promotion offer. | |||||||||||||
| 28.3.9 | If you fail to meet the IG Free Spin(s) wagering requirements, or you have failed to use the IG Free Spin(s) granted to you by the expiration date (if applicable) then you will forfeit any related winnings which have accrued to your bonus bankroll or real money bankroll, as the case may be. | |||||||||||||
| 28.3.10 | You may start playing IG Free Spins provided by a new voucher once you have used all IG Free Spins on your current voucher. | |||||||||||||
| 28.3.11 | Winnings generated from your IG Free Spins will be detailed in the My Account page. | |||||||||||||
| 28.3.12 | Your winnings derived from the use of vouchers will be displayed in points. Only when the requirements above are fulfilled, the points displayed will be converted to winnings in bingo bonus bankroll, IG bonus bankroll or real money bankroll or otherwise according to the promotion offer. Unless otherwise stated: (i) the conversion rate shall be 100 points equals £1; and (ii) winnings from such vouchers are capped at £ 10. | |||||||||||||
| 28.3.13 | In case of disconnection recognized after you begin to use a IG Free Spin, we will play the applicable IG Free Spin for you and update your balance accordingly. | |||||||||||||
| 28.4 | Your receipt of prizes ins subject to the terms below: | |||||||||||||
| 28.4.1 | Qualifying Players who win a prize as the result of any promotion (each, respectively, a "Winner" and a "Prize") agree that there is no right to a cash alternative unless we elect to offer such a cash alternative. | |||||||||||||
| 28.4.2 | Unless otherwise indicated there, a cash Prize will be paid into the account of the Winner. | |||||||||||||
| 28.4.3 | Where we arrange for a non-cash Prize to be delivered to you, the delivery may need to be signed for, but in all cases we reserve the right to require that a particular Prize is made available for collection by you. | |||||||||||||
| 28.4.4 | We reserve the right not to award a Prize or to seek the return of any Prize awarded in the event that the Winner is not entitled to receive such Prize in accordance with applicable law or if we have cause to disqualify the Winner for reasons which include but are not limited to those listed in section 6.2. The Company shall have no liability to the original Winner if they do not receive the Prize in such circumstances. | |||||||||||||
| 28.4.5 | Any entitlement to receive a Prize is non-transferable. | |||||||||||||
| 28.4.6 | The Winner is solely responsible for the payment of any applicable tax in relation to the relevant Prize. Where a Prize consists of an event, activity, holiday or the performance of a service, the Winner is solely responsible for complying with any booking or other conditions or instructions of the relevant third party provider or organiser and must be able to comply with any restrictions as to dates and times in relation to the Prize (which may not be re-scheduled) and any other eligibility restrictions imposed by the relevant third party provider or organiser. We will not provide any form of insurance, including without limitation any public liability or cancellation insurance, in respect of any Prize consisting of an event, activity, holiday or service. | |||||||||||||
| 28.4.7 | Our offering of a particular Prize implies no affiliation on our part with or sponsorship or endorsement of the relevant third party manufacturer, supplier, provider or organiser. Any photograph used to promote a Prize is for illustrative purposes only and the actual Prize may differ from the item shown in the photograph, including without limitation as to make, model, specification, colour, finish, packaging and other features. | |||||||||||||
| 28.4.8 | Except as expressly provided in these promotion terms, the Prize is provided on an 'as is' and 'as available' basis. We make no warranty or representation, whether express or implied (whether by law, statute or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose or completeness of the Prize. In addition, we do not promise that the Prize will meet your requirements. | |||||||||||||
| 28.4.9 | We are not responsible for any loss or damage caused to Prizes due to postage or delivery. | |||||||||||||
| 28.4.10 | All Prizes / promotions are advertised as being in pounds sterling, however if your account is registered in Euros or US Dollars, or any other currency we may offer, then the prize or cash value will be paid to you in your currency, unless stated otherwise in the relevant promotion terms. For example, if the advertised prize is £100 and your account is registered in US Dollars, then the prize you will receive will be $100. | |||||||||||||
29. Invite a Friend Bonus Scheme |
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| 29.1 | The 'invite a friend' Bonus is intended for individual use only and cannot be applied to Webmasters or on a bigger scale. |
| 29.2 | The 'invite a friend' Bonus Scheme is only applicable for distinct referrals without a prior or existing user account at the Site. |
| 29.3 | There is a limit of 15 referrals per month (i.e. depositing players). |
| 29.4 | Once the referee has achieved the necessary criteria, the 'Invite A Friend' Bonus will be granted to the referrer within 72 hours. |
| 29.5 | The 'Invite A Friend' Bonus will be provided in the form of 10,000 Loyalty Points. This is the equivalent of £10 Bonus Funds which may only be used on bingo play (i.e. must be used to purchase bingo tickets) and may not be withdrawn as cash. |
| 29.6 | The 10,000 Loyalty Points are only awarded when a referee registers with the Site, deposits a min of £5, and wagers of min £10 within 14 days from the invitation date. |
| 29.7 | The referee must not share with the referrer, a payment or deposit account, the same email address, IP address or computer/device. If this does occur the Loyalty Points and the referral will be void. |
| 29.8 | The referee must register through the link sent by the referrer in order for the referrer to be eligible for the 'Invite A Friend' Bonus. |
30. Loyalty Points |
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| 30.1 | Loyalty Points means those Bingo Points awarded through promotions, the purchase of bingo cards as detailed below, bingo chat room games or by playing on IG. |
| 30.2 | Loyalty Points will be considered as bingo bonuses (not IG bonus). |
| 30.3 | 15 Loyalty Points are being awarded for every £1 real cash wagered on bingo. |
| 30.4 | Only bingo card purchases using real money from your bankroll will be eligible for Loyalty Points. |
| 30.5 | You can redeem Loyalty Points for bonus funds via the 'My Account' page. |
| 30.6 | 1000 Loyalty Points can be redeemed for £1 of bonus money. |
31. Deposit and Withdrawal Policy |
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| 31.1 | General | |||||||||||||||||||||||||||||||
| 31.1.1 | The Site caters for various payment options as detailed below. | |||||||||||||||||||||||||||||||
| 31.1.2 |
From time to time you may be requested to provide us with certain documents to verify the details of the credit card used by you to deposit money to your account. Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the credit card previously used by you. |
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| 31.1.3 | The Site restricts the total number of registered payment methods per player to 5. | |||||||||||||||||||||||||||||||
| 31.2 | Deposits and Withdrawal Methods | |||||||||||||||||||||||||||||||
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| 31.3 | Deposit Policy Overview | |||||||||||||||||||||||||||||||
| 31.3.1 | Approved transactions will be automatically credited to your account so you can begin playing immediately. However, in case you used a wire transfer deposit method, your account will be credited within 5-8 business days after we have received the wire transfer. | |||||||||||||||||||||||||||||||
| 31.3.2 | The minimum deposit on the Site is £5. | |||||||||||||||||||||||||||||||
| 31.3.3 |
Through the Cashier, you can either view, increase or decrease your daily, weekly or monthly deposit limits. If you require any further assistance, you can contact our customer service team at support@supportbingoonline.com. We may vary your deposit limits, following a review of your playing status and account history. |
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| 31.5 | Withdrawal Policy Overview | |||||||||||||||||||||||||||||||
| In this policy, we set out how you can withdraw funds from your account, the payment methods to which withdrawals will be processed and additional terms that may apply to you on requesting a withdrawal. For assistance with any aspect of your withdrawal, please click here to contact us. | ||||||||||||||||||||||||||||||||
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Can I reverse a withdrawal request?
Once your withdrawal request is submitted (by clicking the 'Confirm withdrawal' button in the Site cashier) you may cancel your withdrawal request within two business days by clicking the 'Reverse Withdrawal' button in the Cashier. After two business days, the status of your withdrawal request will change to 'Completed' and you will no longer be able to cancel it. |
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How will I receive funds once I have requested a withdrawal?
How we pay you requested amounts will depend on the payment method(s) used by you previously to make deposit(s) and the amounts that you have deposited using those payment method(s). Your "Transaction Balance" for each payment method (other than those detailed in 'Are there any deposit methods that do not have a Transaction Balance?') is the total sum that you have deposited into your account via that method, less any previous withdrawals and/or refunds made to the same payment method, measured over the past 4 months. When you request a withdrawal of more than your total Transaction Balance (aggregated across all relevant payment methods), the remainder is what we call the "Remaining Withdrawal Balance". For example, if you deposited £/$/€300 in total and requested to withdraw £/$/€450, your Transaction Balance would be £/$/€300 and your Remaining Withdrawal Balance would be £/$/€150. When you request a withdrawal, amounts equaling the Transaction Balance of each payment method will be paid automatically to the applicable payment method(s). Your Remaining Withdrawal Balance will be paid to the payment method you select from those available in the withdrawal page in the cashier. By way of example, if on:
your total Transaction Balance would equal £/$/€300, which would be allocated to each payment method as follows:
If on Sunday you requested a withdrawal of £/$/€450, then the first £/$/€300 of this amount (the Transaction Balance) would be paid automatically to the applicable payment method as follows:
Your Transaction Balance would now equal zero. Your Remaining Withdrawal Balance would be £/$/€150 and this would be paid to your chosen payment method(s). |
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How will I be paid my Remaining Withdrawal Balance? You may request for your Remaining Withdrawal Balance to be paid to any one of the following, provided that you have deposited to your account with such methods in the past 4 months:
We may offer you a choice of Wire Transfer if you have not deposited funds into your account, or if the above methods are not available for any reason. |
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*Are there any deposit methods that do not have a Transaction Balance? Yes, due to regulations imposed by issuers of Visa credit/debit cards and MasterCard/Eurocard credit/debit cards, deposits made with certain Visa credit/debit cards and Mastercard/Eurocard credit/debit cards, do not have a Transaction Balance and we will not be able to offer withdrawals to such payment methods. In addition, we will not be able to offer withdrawals by paysafe. For more information, please contact our member support team at support@supportbingoonline.com for more information. |
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How quickly will my withdrawal request be processed? We always endeavour to process withdrawal requests as quickly as possible. Please see below for further details.
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Is there a minimum amount that I must withdraw? Yes, - if you request to withdraw less than your entire account balance (i.e. your Transaction Balance plus your Remaining Withdrawal Balance), minimum withdrawal limits apply. If your withdrawal request via the cashier is for less than the minimum withdrawal limit, listed below, the funds will be returned to your bankroll. The minimum withdrawal limit for all withdrawal methods is £5 (or the equivalent in other applicable currencies). If you wish to withdraw your entire account balance (i.e. the total of your Transaction Balance plus your Remaining Withdrawal Balance) in a single transaction, that is less than the minimum amount above, then please contact support at support@supportbingoonline.com |
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Will I need to provide certain documents before making a withdrawal? In certain circumstances, you may be required to provide certain documents before we complete your withdrawal. This process forms part of our online fraud and money laundering prevention procedures. We may require you to provide one or more of the following documents:
For more information on how to provide the relevant information please contact us at support@costabingo.co.uk. |
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Can I request a withdrawal in a different currency to that of my deposits? No, you can only withdraw in the currency in which you have deposited in. |
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Can I withdraw a bonus? Bonuses may only be withdrawn after all Bonus Policy requirements have been satisfied. Please see here for our Bonus Policy. |
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General
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Last update: 28th February 2018
The Company (as defined in the User Agreement) is dedicated to providing its members with a responsible gaming environment. Not only is it our mission to provide our members with the most entertaining gaming experience but it is also our duty to help prevent compulsive usage and underage access of our gaming products.
As a responsible, regulated gaming company, we comply with all guidelines published by eCOGRA. eCOGRA ensures that approved gaming offerings are properly and transparently monitored to provide player protection.
We have implemented the following company policies and tools:
In line with the Government of Gibraltar's Gaming Ordinance and UK Gambling Act, The Company does not allow anyone under the age of 18 to play on the Site (as defined in the User Agreement).
The Site is not designed to attract children or adolescents. We actively discourage and track persons under the age of 18 who attempt to play at the Site. We use sophisticated verification systems which can identify minors who log in to our software.
Nevertheless, we recognise that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gaming. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programs.
Below are links to some such providers and software:
More tips for parents:
Unfortunately, no system is foolproof. If you know a person under the age of 18 who is registered with the Company, please notify our Operations Department at operations@cassava.net.
The Company recognises that while most people play for entertainment, a small number of people can become obsessed with the potential monetary gains our games offer. Even though studies suggest that only a very small percentage of the adult population encounters compulsive gaming problems we take this matter exceedingly seriously and have accordingly implemented a number of measures to address this problem:
Remember!
Like many things, what is enjoyable in moderation can be disastrous in excess.
Keep in mind that you always have someone to talk to.
If you suspect that you may have a gambling problem, you can contact:
GamCare is a registered charity which provides information, advice and counseling to anyone in the UK who suffers from a gambling problem. If you wish to contact GamCare you can call a freephone number on 0808 8020 133 (between the hours of 8am to midnight, 7 days a week) or call 0845 6000 133 (local rate from UK). In addition you can visit the GamCare Website at www.gamcare.org.uk.
The major landline operators and several of the main mobile networks do not charge for calls to the freephone number.
You may also seek professional help from the following organisations:
More advice and information about responsible gaming can be found at - www.begambleaware.org
If you are worried about your gaming habits or you want to know more about the signs of compulsive gaming, try our self-assessment test.
As part of our policy, we give you the tools to control the amount of money you use to play on the Site.
You can set your own daily, weekly and monthly deposit limits in your account on the Site and request to adjust them at any time. Simply call our Member Support Team and a representative will help you set your limits. Member Support is available 16 hours a day, 7 days a week, from 10am to 2am UK time. Find out how to contact us here.
Please note that the deposit limit which you set on the Site only applies to the account with this Site and not to any other website owned or operated by us. For more information on the websites owned or operated by us, please see here.
In order to set a deposit limit on your account with any other website owned or operated by us, you will need to set the deposit limit per account with the relevant website, please contact our Member Support Team for assistance.
To help you set limits that are right for you, try answering this short questionnaire:
Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.
All time periods for self limits are based on local British times (GMT).
We also provide you the tools to set a "game time" reminder as to the length of time you have spent on any instant game and to manage the AUTOPLAY function.
Game Time Reminder
In order to keep track of the time spent actively playing an instant game, you are provided with the opportunity to activate a game time reminder through the Settings tab. A new game time interval will begin for each instant game that you open, and will operate independently of any other instant game that may be open at the same time. If you change the game timing when you are playing in an instant game, the new timing will only be effective on the following instant game opened.
The game time reminder must be set per account with the Site, it will not be automatically applied to any other account which you may have with us.
Please note that in order to set or change the game time reminder for the Evolution Live Casino games you will need to do so through the Evolution Live Casino Settings menu.
AUTOPLAY Limits
AUTOPLAY automatically plays the game for you, for the number of rounds you select. You can select the number of rounds you can play in one batch. The maximum number of rounds which you may select will not be more than 100 on the games where AUTOPLAY is offered. Once you have selected the number of rounds and hit the SPIN button you will be prompted to select your Loss Limit. During AUTOPLAY if you reach your Loss Limit, the AUTOPLAY will automatically stop. You may also set a single Win Limit and if you hit the Win Limit the AUTOPLAY will automatically stop. Regardless of the Loss Limit or Win Limit that you set, AUTOPLAY will automatically stop when you hit the jackpot or the limit on the number of AUTOPLAY rounds you have set is reached.
During a "Take a Break" period we will suspend your account on the specific requested brand only. New accounts you might attempt to open during the exclusion period may also be suspended to the extent detected by us. In addition, the Company will take all reasonable measures to make sure you do not receive any promotional material from this brand during this time. You can request a "Take a Break" period by contacting our Member Support Team here or by clicking here.
If, at any stage, you become concerned about your gambling behavior, you can request a six month or above self-exclusion period. Should you choose to self-exclude from the sites operated by us, we shall terminate your account(s) to the extent detected by us, in accordance with the provisions of the User Agreement and the applicable regulation.
UK players Only - If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk
During a self-exclusion period, the suspended access will be enforced and irrevocable. You must call the Member Support Team to reactivate your account once the period has ended. Please note that should you contact us at the end of the self-exclusion period in order to open your account, there will be a one day cooling-off period before we are able to provide you access to your account.
If you play in the United Kingdom, you have the option to self-exclude from this site only, or from all your accounts to the extent detected by us, and can do so online by clicking here, or by contacting our Member Support Team here.
We urge you to contact our Member Support Team to ensure that all of your relevant accounts with us are closed and to consider self-excluding from any online gaming operators with which you have an account.
You can view your game history via your account page or it will be made available via the game itself.
You may only use our social responsibility tools as specifically stated in this Responsible Gaming Policy and as applicable to you. We are unable to process any requests to use our social responsibility tools provided by any other means (for example by SMS, WhatsApp or through social networks such as Facebook).
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Phone | For a safe, quick and simple way to deposit, call one of our support agents by phone for free now (from the UK): 08082 387 546 If you reside outside of the UK it's also free, just call: +12684 844 830 |
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Credit Cards | Available in all currencies. A deposit by Credit Card is one of the quickest deposit methods at the Site. The Site accepts Visa and MasterCard credit cards. We prefer Visa cards. Available for both depositing funds and withdrawal, subject to the exceptions stated under the deposits and withdrawals policies. Please note: It is only possible for players to make deposits using their own debit cards. |
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Debit Cards | Available in all currencies. A deposit by Debit Card is one of the quickest deposit methods at the Site. The Site accepts Visa Debit and Maestro debit cards. Available for both depositing funds and withdrawal, subject to the exceptions stated under the deposits and withdrawals policies. Please note: It is only possible for players to make deposits using their own debit cards. |
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NETeller | Available to UK Players only. Available in all applicable currencies. NETeller is an online money transfer service that you can use to deposit funds to your bingo account. Opening a NETeller account is like using an "online wallet". You can deposit, withdraw, and transfer funds to any merchants that support NETeller Online Payments. |
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Paysafecard | Available in all currencies. Paysafecard is a prepaid voucher that you can use to fund your bingo account. To make a deposit using paysafecard you will need to purchase a paysafecard voucher.* You may not withdraw from your account using paysafe. |
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PayPal | Available in all applicable currencies. |
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Entropay | Available in all currencies. EntroPay Virtual Visa Card. EntroPay is reloadable virtual VISA cards that can be used to pay online just like a regular VISA card. EntroPay VISA cards can be funded from your personal credit or debit card. |
| Wire Transfer | Available in all currencies. |
The method by which you withdraw is directly dependent on the payment method by which you have submitted your deposit(s) in the past in accordance with the following terms:
However, in case you used a Entropay, Paysafecard, a non UK MasterCard or an invalid card which we are unable to send payments to and therefore*, your withdrawal will be returned to you via wire transfer.
* Please see Credit/debit cards Exceptions below.
Once your withdrawal request is submitted (by clicking the 'Confirm withdrawal' button in the Bingo cashier) it will be processed in two business days. During this time you may cancel your withdrawal request by clicking the 'Reverse Withdrawal' button in the Cashier and returning the funds to your Bingo account.
After two business days, the status of your withdrawal request will change to 'Completed' and you will no longer be able to cancel it.
During the withdrawal process you may be required to provide documents to confirm your identity or ownership of the credit/debit cards used to deposit to your Bingo account thereby ensuring, that withdrawals are paid to the right person. Additionally, we may also request documents when a member wishes to increase their withdrawal limits.
We always endeavour to process withdrawal requests as quickly as possible. Please see below for further details.
| Payment Method | Withdrawal Process Time | Withdrawal Completion Time | Total | Payment Source On Statement |
|---|---|---|---|---|
| Credit/Debit Cards | 2 business days | 5 business days | 4-7 business days | Cassava Enterprises |
| MasterCard (UK only) | 2 business days | 2-3 business days | 3-5 business days | Cassava Enterprises |
| Neteller (UK only) | 2 business days | 2-3 business days | 4-5 business days | Cassava Enterprises |
| Wire Transfer | 2 business days | 4-7 business days | 7-10 business days | Cassava Enterprises |
| Paypal | 2 business days | 2-3 business days | 4-5 business days | Cassava Enterprises |
For assistance with withdrawal, or any other matter, please contact our Customer Support Team.
* Credit/Debit Cards Exceptions:
The Company (as defined in the Terms and Conditions) offers gambling services (the "Services") through this website (the "Site"). The brands on the Site are owned by the Company or its corporate affiliate's licensee, as applicable. Such licensee and its corporate affiliates shall hereinafter be referred to as the "Brand Owner".
The Group (as defined below) and the Brand Owner (if applicable) (collectively "we", "our" or "us"), know that how we collect, use and protect your information is important to you ("you" or the "user"), and we value your trust. That is why protecting your information and being transparent about what we do with it is a vital part of our relationship with you.
We have created this Privacy Policy to inform you about how we manage, collect and use your information through your use of the Services. In this Privacy Policy, you can learn about:
We encourage you to read the Privacy Policy carefully and use it to make informed decisions. By using the Services, you agree to the terms of this Privacy Policy and your continued use of the Services constitutes your ongoing agreement to this Privacy Policy. This Privacy Policy forms a part of the Terms and Conditions. You should read this Privacy Policy in conjunction with the Terms and Conditions.
The 888 group of companies (the "Group") is headquartered in Gibraltar and the Company (as applicable) forms part of the Group. The Group provides the Services through the following applications and platforms (collectively the "Platforms"):
We may collect the following types of information from or about you:
Personal Information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. We gather the information, either independently or through the help of third party service providers, as detailed below.
Non-personal Information is non-identifiable information that, when taken alone, cannot be used to identify or contact you. As such, we are not aware of the identity of the user from which the Non-personal Information was collected. We use such information for different purposes, such as advertising, improvement of the Services, preventing fraud and performing web analytics. We may gather such information, either independently or through the help of our third party service providers and the Brand Owner (if applicable).
We and our partners (e.g. third party service providers, advertising and marketing partners, etc.) may use cookies and pixels, including when you visit the Site or access the Services.
A "cookie" is a small piece of information that a website assigns to your device while you are viewing the Site. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages of the Site efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and the Services quicker and easier.
Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of the Services.
Cookies cannot harm your device as they are non-executable and cannot be used to install malware. They're more like a personal file with basic information about you that is checked and updated every time you visit the Site.
We may use the following types of cookies:
We also use pixel based tracking to track a visit or event on the Platform and to track advertisements' impressions. This information is also used by us for remarketing purposes and for tracking conversions that are used to optimize our marketing activities. We may share such information (which is Non-personal Information) with our advertising and marketing partners. Please see below specific information with regard to our advertising and marketing practices.
By accessing and using the Services, you consent to the placement of cookies and pixels on your device in accordance with this Privacy Policy.
You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of the Service may not operate properly and your online experience may be limited. Additionally, for legitimate security reasons, we may refuse access to specific Site content unless you accept the use of a cookie or similar device.
We use and share Personal Information in the manners described in this Privacy Policy. In addition to the purposes listed above, the information we collect, which may include your Personal Information, is used for the following purposes:
We do not rent, sell, or share your Personal Information with third parties except as described in this Privacy Policy. The Personal Information will be disclosed to a third party only to the extent required for the specific purpose, as stipulated in this Privacy Policy, and in such case we require the relevant third party to agree to process such information in compliance with this Privacy Policy.
We may share Personal Information with any of the following recipients:
In addition to the purposes listed in this Privacy Policy, we may share Personal Information with those recipients for any of the following purposes:
We may also share your information with third parties whenever we believe in good faith that disclosure is necessary to protect our rights or legal claims, protect your safety or the safety of others, as well as to investigate or prevent any fraud, for security reasons or to help us with any other related technical issue.
We may also share Non-personal Information or anonymized information with other third parties for advertising purposes (see below specific information with regard to our advertising and marketing practices, under "Advertisements").
Please keep in mind that this Privacy Policy does not apply to any third party websites, services or applications, even if they are accessible, downloadable, or otherwise distributed through the Services. You should always review their privacy practices carefully before providing Personal Information to such third parties.
You are knowingly and voluntarily assuming all risks of using any third-party websites, services or applications. You agree that we shall have no liability whatsoever with respect to such third party sites and your usage of them.
You may, at any time, request to change and update your Personal Information by emailing us at support@supportbingoonline.com. You may also request that we will correct errors with regard to your Personal Information (except in cases where the information is required to be kept in its original format under any applicable laws and regulations).
Any request to obtain a copy of your Personal Information, is subject to us receiving an administrative fee of £10 as well as any documentation and/or information we may require to confirm your identity and assist us with your enquiry. Following our receipt of such fee and all of the documentation and information required, we will provide you with a copy of your Personal Information within 28 days.
We will retain your information for as long as needed for the purposes described in this Privacy Policy (see above, under "How We Use the Information Collected"). We may also rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
We take great care in implementing and maintaining the security of the Services and your information. We have put in place appropriate physical and technological safeguards to help prevent unauthorized access, to maintain data security, and to use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.
We employ industry standard procedures and controls to ensure the safety of our users' information, such as:
Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse the Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.
Since we operate globally, it may be necessary to transfer your Personal Information to countries outside the European Union. The data protection and other laws of these countries may not be as comprehensive as those in the European Union - in these instances we will take steps to ensure that a similar level of protection is given to your Personal Information. You hereby consent to transfer of your Personal Information to countries outside the European Union.
If you feel that your privacy was treated not in accordance with our policy, or if any person attempted to abuse the Services or acted in an inappropriate manner, please contact us directly at support@supportbingoonline.com.
We use a third-party advertising technology to serve advertisements when you visit the Platforms and use the Services. This technology uses Non-personal Information with regards to your use of the Services to serve advertisements to you (e.g. by placing third-party cookies on your web browser). We may also use our third parties and share with them Non-personal Information to assist us in evaluating the success of our advertising campaigns and help us retargeting our users.
You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information regarding this practice by NAI members and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp and www.aboutads.info/choices.
We, both the Group and the Brand Owner, may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning the Services, as well as products, services, websites and applications which relate to: (i) other companies within the Group; (ii) Brand Owner; or (iii) Group's business partners and affiliates (collectively: "Marketing Affiliates"), which we believes may interest you.
We may also share and disclose Personal Information with our Marketing Affiliates for the purpose of providing you different marketing offers, which we, or our Marketing Affiliates, believe are relevant for you. Our Marketing Affiliates may use this Personal Information for different marketing techniques, such as direct email, SMS and telephone marketing purposes.
You may at any time decline receiving further marketing offers from us or from our business partners and marketing affiliates by contacting us at to support@supportbingoonline.com. Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications.
You hereby acknowledge and agree that by downloading, installing or accessing the Services, we may share your Personal Information with our business partners and marketing affiliates for the purpose of marketing.
We may share Information, including Personal Information, in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, reorganization, bankruptcy, consolidation or asset sale of an asset or transfer in the operation thereof) in relation to any company within the Group or in the event of a corporate transaction in relation to the Brand Owner (if applicable) or the Site.
In the event of the above, the acquiring company or transferee will assume the rights and obligations as described in this Privacy Policy.
The Services are not designed or directed to persons under the age of 18 or persons under the age of legal consent with respect to the use of the Services of any jurisdiction in which the individual resides, whichever is higher ("Legally of Age"). If you are not Legally of Age, you should not download or use the Services nor provide any Personal Information to us.
We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that a user who is not Legally of Age has shared any information, we may discard such information. If you have any reason to believe that a minor has shared any information with us, please contact us at.
We may revise this Privacy Policy from time to time, in our sole discretion, and the most current version will always be posted on this Site. We encourage you to review this Privacy Policy regularly for any changes.
Your continued use of the Services, following the notification of such amendments on this Site, constitutes your acknowledgement and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
If you have any general questions about the Services or the information that we collect about you and how we use it, please contact us via email at support@supportbingoonline.com. or by sending a letter to Suite 601-701, Europort Avenue, Gibraltar.
The Group includes the following companies all of which have an address at 601-701 Europort, Gibraltar:
The Brand Owner (if applicable) details are as follows:
One of the main concerns of online gaming operations is to guarantee fair gaming. The Company (as defined in the Terms and Conditions) understands the importance of explaining how this is actually done:
With the exception of LIVE games, which are broadcast in real-time with live dealers via webcam, the "dealer" on the website is really a computer. To assure the integrity of our games, a trusted Random Number Generator (RNG) is always used to determine the outcomes of our games. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a RNG is utilized to ensure compliance with relevant standards. The system has been rigorously tested by running millions of rounds and examining their results. The system is systematically tested by the Company.
The Company offers a variety of games, including some that are developed by third party companies, allowing us to offer our members a wider selection of gaming experiences. Where the games provided are not "in house" games of our own development, a number of additional procedures are undertaken to ensure that they adhere to our own standards. In addition, our game providers utilize their own, separate in house testing processes, including testing of the RNG.
We also provide our members with an easy to use online log of their game results via your device where available or via customer support. This information may be reviewed at any time, and includes bingo game results, as well as deposit and withdrawal records.
Yes, this would be a genuine request that we will come from either our Cassava security team or your Account Manager.
We understand that this is a sensitive request but it is a clear licencing requirement from the Gambling Commission of Great Britain. CostaBingo is not alone in seeking this type of information from customers, and regardless where you play online, you will also be requested to provide this information from you when your spend/play reaches equivalent levels.
As a betting operator, licenced and regulated to trade in the UK, we have a licencing obligation to know that the source of the funds that customers use to play with us is legitimate. Therefore, at times when certain limits and thresholds are reached it may become necessary for us to ask customers to provide evidence to confirm the source(s) of funds they use to play with us.
We will need evidence to identify and support the source and value of the funds you use to bet/play with. This could be:
UK gambling and licencing regulations are constantly evolving in order to better protect consumers; this is a relatively new requirement that effects all (licensed) legal operators in the UK market. Operators are obliged to obtain this information once a player has reached a certain threshold of deposits – in many cases this amount takes years to reach. We understand this can seem intrusive and will always do our best to deal with this issue sensitively and confidentially.
We would like to assure you that any information provided will be treated in the strictest confidence in accordance with our Privacy Policy. We have a small, dedicated, secure department who perform the assessments and strictly control the process. The information you provide will not be used by ourselves for any purpose other than to establish that the money you use to play comes from legitimate sources, such that we can discharge our regulatory obligation. We understand that you may find this process intrusive; however, we must adhere to the Gambling Commissions licencing requirements.
Unfortunately if you cannot provide us with sufficient information, we will need to limit your deposits with us for three months following the source of funds request. Should information still not be provided after 3 months we would need to suspend your account. We would gladly review this if you are able to provide the requested information at any point in the future.
Please ensure that you include your username/alias number with any documents that are sent to us.
The simplest way to share the documents is directly through the below upload form. Note: only the following file types will be accepted: Word (docx | doc), PDF, Image (jpg | jpeg | png | gif)
The simplest way to share the documents is directly through the below upload form. Note: only the following file types will be accepted.
Alternatively you can send by email:
Cassava Enterprises (Gibraltar) Limited is licensed to offer online gaming services by the Government of Gibraltar (License Number 022), regulated by the Gibraltar Gambling Commissioner under the laws of Gibraltar, and makes no representation as to legality of such services in other jurisdictions.
Cassava Enterprises (Gibraltar) Limited is incorporated in Gibraltar, which is part of the European Union.
Our services in the UK are operated by 888 UK Limited, a company incorporated in Gibraltar, which is licensed and regulated by the Great Britain Gambling Commission.
Our services in European Union member states (except for states in which our services are provided under a local license) and European Free Trade Association member states are operated by Virtual Digital Services Limited, a company incorporated in Gibraltar which is part of the European Union.
Virtual Digital Services Limited operates under the auspices of a gaming license provided under the laws of Gibraltar.
Our address: 601-701 Europort, Gibraltar.
300% Bonus: Non-funded players only. Offer valid once per player until further notice. Min dep. £5. Max bingo bonus £60. No code required. Wagering requirements: 4x Bonus & 4x Deposit. Bonus for bingo games only. Full T&Cs apply. 18+ only.
